Frequently Asked Questions

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01 Orders & Shipping

9 QUESTIONS
What products do you sell?

Prestige Collective specializes in authentic luxury, designer, and streetwear clothing, footwear, accessories, collectibles, and other highly sought-after products.

Our inventory includes both new and pre-owned merchandise from a variety of established and emerging brands.

Are all items brand new?

No. Our inventory may include both brand-new and pre-owned products. The condition of each item will be clearly described in the product listing.

Please review the product description and photos carefully before purchasing.

How long does shipping take?

Orders are typically processed and shipped within 1–3 business days. Once your order has shipped, you will receive tracking information when available.

Delivery times may vary depending on the shipping carrier, destination, weather, holidays, customs, and other circumstances outside of our control.

Do you ship internationally?

Yes. We ship internationally.

International customers are responsible for any applicable customs duties, taxes, tariffs, brokerage fees, or other charges imposed by their country.

International delivery times may vary depending on the destination and customs processing.

Can I change my shipping address after placing an order?

Please contact us immediately if you entered an incorrect shipping address.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Prestige Collective is not responsible for orders delivered to an incorrect address provided by the customer.

Do you buy or trade items?

Yes. Prestige Collective buys and trades select authentic clothing, footwear, accessories, collectibles, and other merchandise.
Buying and trading are available in-store only.
Offers are based on factors including authenticity, condition, current market value, demand, and our current inventory needs.

Can I sell or trade items online?

No. Buying and trading are currently available in-store only.
Please visit one of our Prestige Collective locations if you are interested in selling or trading your items.

Do product photos accurately represent the item?

We make every effort to accurately photograph and describe our products.

Because lighting, photography conditions, and individual screen settings can vary, colors may appear slightly different from the actual product.

For pre-owned products, please carefully review all photos and condition descriptions before purchasing.

Why was my order cancelled?

Prestige Collective reserves the right to cancel or refuse an order in certain circumstances, including suspected fraud, pricing or listing errors, inventory discrepancies, authentication concerns, or other issues that may prevent us from safely or accurately fulfilling an order.

If an order is cancelled after payment has been received, the applicable payment will be refunded.

02 Authenticity

1 QUESTIONS
Are your products authentic?

Yes. Prestige Collective is committed to selling authentic products. Items are carefully inspected and authenticated before being offered for sale. We do not knowingly sell counterfeit merchandise.

03 Returns & Exchanges

4 QUESTIONS
Do you accept returns or exchanges?

No. All sales are final. We do not accept returns, refunds, or exchanges.

Due to the nature of our inventory, including limited, rare, and highly sought-after merchandise, all purchases are considered final once completed.

Please carefully review the product description, sizing information, photos, and condition before placing your order.

What if I receive the wrong item?

If you receive an item that does not match the item you ordered, please contact us as soon as possible with your order number and clear photos of the item received.

We will review the situation and work with you to resolve the issue.

What if my item arrives damaged?

Please inspect your package when it arrives. If your item arrives damaged, contact us as soon as possible with your order number and clear photos of the packaging and product.

We will review the situation and determine the appropriate resolution.

Can I cancel my order?

Orders may be processed quickly, so cancellation requests are not guaranteed.

Once an order has been processed or shipped, it cannot be cancelled. Please contact us as soon as possible if you need to request a cancellation.

04 Stores & Contact

1 QUESTIONS
How can I contact Prestige Collective?

For questions regarding an online order or general customer service, please contact the location associated with your order:

EMAIL: downtown@prestigecollectivemke.com

When contacting us about an order, please include your order number so we can assist you as quickly as possible.